Laguna Phuket Hotel Group

Job Describe:

To engage in beverage preparation and delivery ensure that guest satisfaction objectives within the outlet are achieved by providing an efficient, friendly, and attentive service as per the standards of performance and training provided.

Key Result Area:

1. Execute all mise-en-place duties and responsibilities as directed, on time, according to the predetermined standards

2. Engage in beverage preparation and service delivery as per the predetermined standards and sequence

3. Have thorough knowledge of the drinks list and wine list and to be able to respond to guest inquiries.

4. Ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service

5. Liase with stewarding and housekeeping in operational matters to ensure the operation runs smoothly

6. Maximize revenue in the outlet by implementing up selling procedures

7. Maintain beverage par stocks and places orders accordingly

8. Help maintain the outlet in top physical condition by reporting any engineering or housekeeping defects to supervisors

9. Help maintain standards of cleanliness by carrying out front and back of house cleaning duties as directed

10. Handle customer complaints if possible, or reports them to supervisors

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