Laguna Phuket Hotel Group

Job Purpose:

To direct, control and co-ordinate all outlet activities ensuring the outlet meets its financial and guest satisfaction objectives.
Key Result Areas
• Assists F&B Manager to managing and monitoring the function of all F&B employees at Xana and Azura, facilities, sales and costs to ensure maximum departmental profit is achieved.
• Assists F&B Manager and Chef in developing menus to meet the market needs. Be abreast of new trends, systems, practices and equipment in food and beverage preparation and service in the hotel and Xana and Azura restaurant field through trade literature and actual visits, as well as regular bench-marketing activities in the city.
• Maintains guest service & F&B standards to meet the market needs & guest expectations.
• Familiarizes with F&B standard & company policies and ensures its implementation.
• Plans and controls the outlet promotional schedule with the FB Manager and liaises with the Marketing department and outlet heads to execute in a timely fashion.
• Responsible for implementing beverage, food menus, wine lists, special promotions with proper cost calculations and ensures in co operation with Storekeeper and Cost Controller that items are available anytime and of best quality.
• Implements a daily, weekly and monthly checklist for Xana & Azura promotional activities. Ensure proper follow-up to attain maximum quality and efficiency.
• Presents in the outlets at meal periods as well as meeting and banqueting functions.
• Promotes Quality levels of product and service, guests satisfaction, employee satisfaction, grooming standards for all personnel and revenue.
• Post-event / promotion critiques maintains an active file for promotional post event summaries and future recommendation after each promotion
• Participates in preparation of the Hotels strategic plan, marketing plan and goals program. Assists in the preparation of the Xana & Azura Budget and P&L Statements.
• Follows and analyzes the market trends and the competitor status to always keep our Service up-to-date.
• Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
• Maintains good relationship and cooperation with all departments & guests.
• Assists F&B Manager in recruiting, assigning and training employees as well as conducting the performance appraisals for the employees.
• Proposes an effective roster duty to ensure sufficiency of manpower in accordance to volume of business.
• Provides assistance to the staff when required during peak periods.
• Reports to F&B Manager immediately regarding any kinds of unusual events.

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