Laguna Phuket Hotel Group

Hospitality Manager

Job Purpose:

A Hospitality Manager is a professional responsible for organizing and overseeing the daily operations of facilities in the hospitality industry. They hire qualified personnel, coordinate operations, supervise staff, handle customer complaints, enforce regulations, and ensure efficient management of supplies and expenses.

A Hospitality Manager is responsible for various duties, including hiring qualified personnel, organizing and coordinating operations, supervising and evaluating staff, handling customer complaints, enforcing regulations and quality standards, managing budgets and expenses, and preparing reports for senior management. They play a crucial role in ensuring excellent customer experience and maintaining the efficiency and profitability of hospitality facilities.
• Hire qualified personnel according to standards
• Organize and coordinate operations to ensure maximum efficiency
• Supervise and evaluate staff
• Ensure supplies and equipment are adequate in quantity and quality
• Handle customer complaints when necessary
• Assist in pricing products or services
• Assume responsibility of budgeting and monitoring expenses
• Enforce adherence to regulations and quality standards
• Ensure all records are kept properly and consistently
• Review and prepare reports for senior management

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