Job Detail

1. Understanding room type and floor layout.
2. Follow departmental policy of maid working hours
3. Well understanding and follow the standard of Room access from Brand Standard.
4. Ensure guest with DND status is respected by follow the SOP of Do not Disturb.
5. Ensure compliance with Lost and Found procedure.
6. Understanding and follow policy of Baby Sitting Service requirement.
7. Ensure of handling guest request items is promptly action and follow up.
8. To attend the training of glass cleaning and ensure to strictly follow standard.
9. Responsible to prompt fill up guest supplies as per hotel standard set up when cleaning for occupied room and check out rooms.
10. To support linen Inventory by ensure all count and record are accurate.
11. Ensuring to be able in reading housekeeping report related to housekeeping department.
12. Handling Guest Laundry process for own rooms responsible.
13. Understanding and handling mini-bar (refreshment centre) and well co-ordinate with section concern to ensure that all items are filled up and well maintain.
14. To understand and handling promptly of the procedure In-room safety box.
15. To support housekeeping for guest supplies inventory when necessary and required.
16. Understanding of Maid Productive in our hotel as well as Starwood way.
17. Well handling of mattress turning when required i.e. quarterly.
18. To attending training and ensure to follow and practice for Housekeeping Terminology
19. To follow standard of Honeymoon room
20. Ensure high level cleaning standard of VIP rooms
21. Well understand and follow standard set up in guestroom for each room type in our hotel
22. Ensuring of Indication of location to HK clerk while cleaning
23. To maintain cleaning equipment and report to concern persons for defect, damage or maintenance needed.
24. Report to Housekeeping clerk and/or supervisor when maintenance required in guestroom
25. Ensuring to handle key properly during working and report to supervisor and security immediately when lost or missing.
26. To make sure to follow hotel standard of temperature set up.
27. Handling properly for guest belonging in occupied rooms i.e. prompt fold of cloth and proper place in appropriate place and report to concern persons right away when any valuable items found.
28. Take responsible of stain spotting when found while cleaning.
29. To ensure of to tidy up Maid Trolley set up
30. Responsible to Maid pantry set up in good look at all time
31. Take responsible of cleaning walk way and elevator.
32. Prompt handling and well take care of baby cot.
33. Follow standard of rollaway bed set up.
34. Ensuring of high cleaning standard of guestroom balcony by make sure to clean all bird/gecko dropped.
35. Able to handling guest complain by taking “leader in me” to report immediately to concern persons to ensure that all guest complains are well handling and follow up.