Job Detail

Italasia is a well-established retail group with 40 showrooms across Thailand.

We are looking for a Showroom Coordinator to join our Phuket showroom, with a strong focus on customer experience, operational excellence, and in-store execution.


JOB DESCRIPTION
The Showroom Coordinator is responsible for delivering an excellent customer experience while ensuring the showroom operates efficiently and in full alignment with company standards.
Key responsibilities include:

• Support B2C and B2B sales activities, assisting walk-in clients and the sales team

• Welcome and assist private walk-in customers, creating a professional, empathetic, and supportive shopping experience

• Propose and sell Italasia’s product portfolio, including wines, spirits, and Illy coffee, using a consultative approach

• Build trust and long-term customer relationships through active listening and service quality

• Ensure availability to work 5 days per week, from 8:30 AM to 5:30 PM

• Maintain the showroom in perfect order at all times, ensuring cleanliness, organization, and brand presentation

• Perform daily product refills and ensure displays and shelves are fully stocked

• Prepare and submit daily sales reports and basic operational documentation

• Manage and control product movements between warehouse and showroom, ensuring stock accuracy and traceability

• Support and execute in-store events and wine tastings when requested by management

• Ensure compliance with internal procedures, operational guidelines, and company policies

• Communicate effectively with management and internal teams to support smooth daily operations

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QUALIFICATIONS & PROFILE

• Previous experience in retail or customer-facing roles

• Strong empathy, communication, and interpersonal skills

• High sense of responsibility, organization, and attention to detail

• Ability to manage daily priorities independently

• Previous experience in wine & spirits sales is a plus, but not mandatory

• Willingness to learn product knowledge through structured training

• Fluent in Thai and English, both spoken and written

• Employment history and references must be verifiable

ELIGIBILITY REQUIREMENTS

• Have full working rights in Thailand

• Current residence in Phuket is required

• Long-term availability only (no seasonal workers)

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EMPLOYMENT CONDITIONS & BENEFITS

• Fixed monthly salary

• Annual private health insurance

• Structured training and onboarding program

• Probation period: 90 days

• Stable role within a structured nationwide retail organization

Please submit your updated CV with email and phone number.