Job Detail

Key Responsibilities:
- Handle room reservations via phone, email, and online channels.
- Provide accurate information about room types, rates, promotions, and resort facilities.
- Process new bookings, amendments, cancellations, and special requests accurately.
Maintain reservation records in the property management system.
- Coordinate with Front Office and other departments to ensure smooth guest arrivals.
Upsell room categories and resort services where appropriate.
- Respond to guest inquiries promptly and professionally.

Qualifications:
- Diploma or Bachelor's degree in Hospitality, Tourism, or a related field.
- At least 1 year of experience in Reservations (hotel experience preferred).
- Good command of spoken and written English.
Proficient in Microsoft Office and hotel reservation systems (Opera Cloud is an advantage).
- Strong communication, customer service, and organizational skills.
- Able to work shifts, weekends, and public holidays as required.