Job Detail

Job Responsibilities

- Welcome guests and provide assistance throughout their stay to ensure a pleasant and comfortable experience.
- Attend to VIP guests, repeat guests, and guests with special requests or requirements.
- Provide information about hotel services and facilities, as well as local attractions and services.
- Listen to guest feedback and complaints, and coordinate with relevant departments to resolve issues promptly and appropriately.
- Monitor guest satisfaction to ensure that service standards are consistently maintained.
- Coordinate with other departments to ensure smooth and efficient guest services.
- Record guests’ special requests, complaints, and feedback to support service improvement.
- Perform other duties as assigned by the supervisor.

Qualifications

- Diploma or Bachelor’s degree in Hotel Management, Tourism, or a related field.
- Strong service-minded attitude, pleasant personality, and excellent interpersonal skills.
- Good command of English. Proficiency in additional languages will be an advantage.
- Good communication, coordination, and problem-solving skills.
- Responsible, proactive, and able to work effectively as part of a team.
- Previous experience in Guest Relations or Front Office within the hotel industry will be an advantage.