Job Detail

Responsibilities :

- Oversee daily hotel operations and ensure smooth operations across all departments
- Ensure excellent guest service and maintain hotel service standards
- Handle guest complaints, inquiries, and resolve issues promptly and professionally
- Monitor hotel operations and coordinate with all departments
- Supervise and support team members during assigned shifts
- Handle emergency situations and make appropriate decisions
- Prepare daily reports and communicate important information to management
- Ensure compliance with hotel policies and procedures

Qualifications :

- Bachelor's degree in Hotel Management, Hospitality, or a related field
- Previous experience in hotel operations, preferably in a supervisory or management position
- Strong leadership, communication, and interpersonal skills
- Excellent problem-solving and decision-making abilities
- Good command of English and Thai
- Service-minded with a positive attitude
- Able to work in shifts, including weekends and public holidays