Job Detail

Reservation & Villa Host Supervisor
Location: The Bell Pool Villa Resort, Kamala, Phuket
Reports to: Resort Manager & Front Office Manager
Employment Type: Full-time
Salary: THB 25,000–30,000 (depending on experience)

Position Overview
We are seeking a dedicated and personable Reservation & Villa Host Supervisor to oversee pre arrival guest communication and support the daily operation of the Front Office team.

The role combines reservation management with front office supervision, ensuring smooth guest communication before arrival, accurate reservation handling, excellent guest service, and efficient coordination between departments. Working closely with the Front Office Manager, the successful candidate will help maintain the highest standards of hospitality while leading the reception team in the manager's absence.

Key Responsibilities
Guest Experience
-Deliver warm, professional check-in and check-out experiences.
-Handle guest enquiries, special requests, and complaints promptly and professionally.
-Create a welcoming and personalised guest experience.

Front Office Supervision
-Supervise, support, and motivate the Front Office team.
-Oversee daily reception operations and ensure service standards are consistently maintained.
-Act as the communication link between guests, staff, and management in the absence of the Front Office Manager.
-Ensure compliance with resort policies and procedures.

Reservations
-Manage pre-arrival guest communication as the main reservation contact.
-Process reservation amendments, extensions, early departures, cancellations, and modifications in the PMS.
-Monitor room availability and booking accuracy across all channels.
-Coordinate guest requests with relevant departments before arrival.

Administration & Coordination
-Maintain accurate guest notes, logs, and shift reports.
-Communicate guest preferences and operational updates to the relevant departments.
-Assist the Front Office Manager in communicating administrative information to both staff and guests.
-Handle billing, invoicing, and payment procedures accurately.

Upselling
-Promote resort products and services before and during the guest's stay.
-Encourage the Front Office team to actively generate additional revenue through the resort's services.

Qualifications
-Previous experience as a Front Office Supervisor, Reservation Supervisor, or similar position in a hotel or boutique resort.
-Strong leadership, communication, and organisational skills.
-Thai nationality.
-Excellent spoken and written English (additional languages are an advantage).
-Good knowledge of hotel PMS software and online booking platforms.
-Ability to remain calm under pressure and resolve guest concerns professionally.
-Passion for hospitality with a proactive, guest-focused attitude.

If you are passionate about hospitality and enjoy leading a small team while creating exceptional guest experiences, we would love to hear from you.