Job Detail

THE OPPORTUNITY:
A leading upscale resort in Phuket (200+ keys), located near Karon Beach, offering a tranquil tropical setting with extensive resort facilities, a strong focus on guest experience, and an established reputation for quality hospitality and personalized service.
This is the opportunity for an experienced hospitality leader, The General Manager to provide strategic leadership across all areas of the hotel, balancing long-term vision with day-to-day operational excellence to create memorable guest experiences, at the same time foster an engaged team, build owner confidence, and achieve sustainable financial success.
This position requires more than the ability to maintain day-to-day hotel operations. We are looking for a proactive, hands-on leader with a strong initiative mindset and a genuine sense of ownership.
The successful candidate will lead the development and execution of the hotel’s business, commercial, and marketing strategies, maximizing revenue and market performance while delivering results within approved budgets and strategic objectives.

Job Descriptions:
Core Responsibilities of a Hotel GM:
1. Ensuring an exceptional guest experience - The GM sets the tone for guest service across the property. This goes beyond clean rooms or fast check-ins; it’s about creating unforgettable experiences. Lead all operational departments to deliver exceptional guest satisfaction and service quality.
2. Managing the hotel’s reputation - The GM monitors reviews on TripAdvisor, Google, and social media, responding when necessary and guiding the team to implement improvements.
3. Financial oversight and profitability - Hotel’s financial management includes managing P&L, budgeting, controlling
4. Driving In house Revenue’s growth - Maximizing hotel revenue as well as upsell services such as spa treatments, dining etc.
5. Leadership and team culture - People are at the heart of hospitality, and the GM shapes the culture, motivate staff, ensure departments work seamlessly together and foster a positive, performance-driven environment.
6. Operational excellence - Ensures that all departments - housekeeping, front desk, food and beverage, and maintenance operate efficiently. They implement procedures, monitor standards, and use technology to streamline processes. This operational efficiency guarantees smooth day-to-day functioning and consistent quality.

Required experience and qualifications:
• Thai or international candidate.
• Proven senior leadership experience in a recognized four- or five-star hotel or resort.
• Previous experience as a General Manager, Resort Manager, Hotel Manager, Executive Assistant Manager, or equivalent senior hotel leader.
• Proven experience leading a hotel through a major renovation, refurbishment, repositioning, conversion or pre-opening project is essential.
• Demonstrated responsibility for P&L, operational performance, guest experience, and people management.
• Strong understanding of resort operations, revenue management, sales, cost control, property maintenance, and service standards.
• Strong understanding of hotel development, design, construction, engineering, fit-out, FF&E procurement and project delivery.
• Strong project management skills with the ability to manage multiple priorities in a fast-paced, multi-stakeholder environment.
• Demonstrated resilience, adaptability and decisive leadership during periods of change.
• Excellent communication, presentation and stakeholder management skills.
• Hands-on leadership style with a strong focus on operational excellence, team engagement and guest satisfaction.
• Experience in Phuket or another international leisure destination would be an advantage.
• Strong English communication skills; additional languages would be an advantage.