Job Detail

Key Responsibilities:
Ensure each villa is ready for the season by competing quality and safety checks.
Manage the reception, guest services, and housekeeping teams, ensuring high standards in cleanliness, room inspections, and overall operations.
customer satisfaction, by proactively conducting periodic checks, with any issues rectified or appropriate resolutions put in place.
Escalate any significant issues to line management and ensure effective resolution within service level agreements.
Maintain an in-depth knowledge of the area, services and facilities.
Complete all required administration and reporting in a timely manner.


Skills & Experience:
Experience of working in customer facing service roles, destination representation or hospitality.
Attention to detail and highly organized.
Ability to quickly build strong relationships with customers, suppliers, owners, team members and tradespeople.
Self-motivated and used to working remotely with minimal supervision.
Excellent time management and ability to prioritize and manage a high-volume workload.
Fluent in English
Competent in using mobile technology to send reports and share images and videos.
Determined, proactive approach to ensuring the villas are always well presented and maintained.
Passionate about delivering the best customer service in the industry.