Job Detail

Basic Function:
- Behaves and acts in an exemplary fashion, embodying the brand mindset
- Coordinate the Security of the Hotel as a whole, taking into consideration liaison with the outside security firm
- Manage and supervise Security guard
- Maintain the highest level of Security within the Hotel at all-time whilst on duty

Duties & Responsibilities:
- Establish an amicable relationship with all clients, customers, guests and associates of the Hotel
- Provide a courteous and professional service at all times
- Report for duty punctually in full regulation uniform

Customer Relations
- Establish an amicable relationship with all clients, customers, guests and associates of the Hotel
- Provide a courteous and professional service at all times
- Report for duty punctually in full regulation uniform

Professional Techniques/ Production
- Monitor CCTV and security alarm system
- Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action
- To make regular rounds of assigned areas and observe any abnormal activities on the part of guests or associates
- Be alert non-guest or suspicious person wondering around hotel, report to Supervisor or Duty Manager
- To assist the duty manager in inspecting the rooms of doubtful clients and assisting with suspected “walk outs” or “skippers” i.e. guests who attempt to leave without paying
- Assist in any fire or other emergency situations
- To investigate any offense reported whilst on patrol and to ensure full details are made available to the police when necessary
- Provide security coverage for VIP Guests, big groups during checking in/out of the hotel
- Ensure that all guests and associates accidents/incidents receive immediate and professional First Aid treatment by the Loss Prevention Department
- Be familiar with the Fire Emergency Plan and also a member of Emergency Respond Team (ERT). Take necessary action whenever the Fire Alarm Activates. Render first aid to the sick or the injured person
- Conducts investigation into all incidents and accidents
- Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action
- Attend regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new direction and policies and procedures at the same time
- Be aware of the Security policies and procedures of the hotel, and ensure that at all times in all area of the Hotel that they are being strictly adhered to
- Attend regular meetings on a periodical basis
- Participate in providing and receiving constructive criticism with regards to the Department and the Hotel as a whole, in order to improve efficiency, productivity and guest service

Team Management and Cross-departmental Responsibilities;
- Maintain good working relationships with Loss Prevention team members and all other departments
- Be ready and responsible when assigned to perform any other any duties as designated by Loss Prevention Supervisor, Asst. Loss Prevention Manager, Loss Prevention Manager, Executive Assistant Manager and Management

Commercial/ Sales;
- Knows the hotel and its services can inform and encourage guests if asked about them
- Handle and resolve all guest queries and complaints in an efficient manner

Management and Administration
- Conform to and enforce policies, procedures, rules and regulations as laid down by ACCOR and the Hotel in order to achieve the highest levels of uniformity and guest service

Hygiene/ Personal Safety/ Environment;
- Ensures the application of hygiene, safety and environment regulations
- Be aware of the Fire and Emergency procedures, and your Departments responsibility in an emergency
- Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.) and ensures they are fulfilled
- Responsible for the security of people and property in the area under his/ her remit
- Supervises the cleanliness and the attire of Loss Prevention team members and Security guards
- Maintain a high standard of personal appearance and hygiene at all times
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