Job Detail

 Ensure the smooth running of the day-to-day operations.
 Manage domestic and international reservations, credit card authorizations, and discrepancy resolutions.
 Take calls in reservations and online booking via social media and OTAs.
 Follow up on reservations make for guests to confirm if booking is still valid as booked.
 Plan hotel main operations including quality, standards, cleanliness, guest satisfaction.
 Verifies that accurate room status information is maintained and properly communicated.
 Resolves guest problems quickly, efficiently, and courteously.
 Contributing to team efforts by accomplishing tasks as needed.
 Liaise and look after the interest of the clients.
 Enhance the wellbeing and development of staff.