Job Detail

Luxury Villa Sales Concierge Representative

As a Luxury Villa Sales Concierge Representative, you will be the key point of contact for discerning clients seeking exceptional villa stays. Your role combines personalized sales, expert travel guidance, and end-to-end reservation coordination to deliver seamless and unforgettable holiday experiences.

1. Curating Tailor-Made Villa Recommendations

- Engage with clients to understand their preferences, including budget, group dynamics, destination desires, and overall vibe.

- Select and propose a curated collection of luxury villas that align precisely with the client’s wish list.

- Refine and personalize recommendations until the client reaches their “this is the one” moment.


2. Managing the Reservation Process

- Oversee the entire booking process: respond to inquiries, prepare contracts, manage timelines, and send confirmations with efficiency and clarity.

- Liaise directly with villa owners and property managers to confirm availability, pricing accuracy, and any promotional offers.

- Work closely with the Accounting Team for a smooth handover of confirmed bookings and to ensure seamless payment handling.

- Collaborate with the Experience and Concierge Teams post-booking to assist clients with personalized services and pre-arrival arrangements.

3. Enhancing the Guest Experience

- Partner with the Concierge Team to offer clients access to curated local experiences, including private chefs, in-villa spa services, hidden beaches, must-try restaurants, and bespoke tours.

- Present the villa not just as accommodation, but as the gateway to a complete and memorable luxury escape.

4. Building Client Relationships

- Establish long-term, trust-based relationships with clients, many of whom return annually.

- Provide ongoing support from initial inquiry through to arrival, ensuring every aspect of the journey is flawless.

- Conduct post-stay follow-ups to ensure guest satisfaction and encourage repeat bookings.

5. Staying Informed and Inspired

- Maintain up-to-date knowledge of our growing villa portfolio across Thailand and Bali.

- Continuously expand destination expertise, including trending hotspots, luxury experiences, and hidden gems, to provide insightful recommendations and exceed client expectations.

6. Engaging with Luxury Travel Partners

- Actively build and nurture relationships with luxury travel agents and tour operators worldwide.

- Promote our villa collection as their go-to option by providing regular updates, tailored recommendations, and excellent service support.

- Inspire confidence and trust in our portfolio so that partners consistently think of our villas first when advising their high-end clientele.

- Support travel partners with marketing materials, priority access to promotions, and seamless collaboration on client bookings.

- Below is a summary of the compensation package and benefits offered:

Monthly Salary: THB 25,000 + THB 35,000 + monthly performance commission

Working Days: Can be adjusted as long as fulfill 6 days off per month

Days Off: 6 days off per month

- Additional Benefits:

- Gasoline support during working hours

- Company mobile phone and laptop

- Annual performance bonus

- Accident insurance

- Annual health checkup