Job Detail

As the Front Office Manager , you will be responsible for performing the following tasks to the highest standards:
1. Manage the operations of the Front Office and Food & Beverage departments efficiently
2. Ensure service standards are maintained in accordance with hotel policies to maximize guest satisfaction
3. Oversee check-in and check-out processes, ensuring accuracy, efficiency, and high-quality service, while addressing guest complaints professionally
4. Plan and organize staff schedules to meet operational requirements
5. Train and develop staff to enhance service quality and performance
6. Monitor and control departmental expenses to remain within budget
7. Coordinate with other departments to resolve issues and improve service delivery
8. Prepare departmental performance reports for management review
9. Maintain and improve operational systems and processes to increase efficiency
10. Perform other duties as assigned by supervisors


Qualifications
1. Bachelor's degree in hospitality management, Business Administration, or a related field
2. At least 3 years of experience in hotel management or a related field
3. Strong leadership and team management skills
4. Good command in English
5. In-depth knowledge of hotel operations, including front office, housekeeping, food and beverage, and maintenance
6. Ability to work under pressure and meet tight deadlines
7. Strong problem-solving and decision-making abilities