Job Detail

• Serves food and beverage to guest according to prescribed service standards and procedures
of room service with emphasis on speed and accuracy.
• Serves all accompaniments and condiments together with the food.
• Prepares all mise-en-place before the service hours.
• Maintains the cleanliness and service supply at the service station to ensure prompt and
effective operation.
• Checks all trays and trolley in the station, table complements, flatware, glassware, linens, are
clean and well set up.
• Familiarizes with all food and beverage items in the menu, items on promotions and daily
special menu, its ingredients, method of preparation, portion size and presentation to be able
to deliver ideal service maximizing guest satisfaction.
• Practices suggestive selling to boost food & beverage sales, at the same time increase guest
satisfaction.
• Assists the Restaurant Supervisor in the monthly and daily operating equipment inventory.
• Attends pre-meal briefing and de-briefing daily and the monthly F&B Staff Meeting as well as
other training sessions organized by hotel for staffs.
• Accomplishes and forwards captain order slip to the kitchen for orders of food and for drinks
to the supervisor or efficiently and correctly key in order from POS. to the printer in the kitchen
for orders.
• Confirms satisfaction with the guest, and informs supervisor or manager immediately in case
of guest complains.
• Reports to the Restaurant Supervisor at the start of shift to receive necessary instructions for
the shift, side duties assigned, floor assignment, menu changes, guest comments and
complains.
• Reports any unusual incident, guest complains, lost and found, breakage and losses to the
Service Supervisor.