Job Detail

Requirement and Qualification:
• Bachelor's degree in Hospitality Management or related field
• Minimum of 3-5 years’ experience in a similar role.
• Excellent communication and interpersonal skills
• Strong leadership and organizational abilities
• Knowledge of hotel reservation systems
• Ability to work under pressure and handle difficult situations
• Proficiency in Microsoft Office Suite
• Flexibility to work evenings and weekends
• Attention to detail
• Positive attitude and team player

Duty and responsibility:
• Responsible for monitoring all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Responsible for handling Financial Performance (Up selling, Room Revenue, Operation Auditing).
• Responsible for managing and motivates the Front Office team in order to provide a high standard of service for customers.
• Supporting, training, and supervising front office staff.
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
• Handling customer complaints and special requests.
• Scheduling staff shifts and managing other HR-related tasks.
• Maintaining an orderly appearance throughout the reception area.
• Monitoring stock and ordering office supplies, including stationery and information leaflets.
• Preparing monthly management reports on customer feedback, bookings, and cancellations.
• Preparing yearly operating budgets, capital expenditure and manpower budgets.
• Identify process improvement to achieve financial and service goals.
• Responsible for developing and implementing strategies for bell desk, front office and parking.
• Responsible for scheduling front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies.
• Play a part as needed in the interviewing and hiring of employee team members with appropriate skills.
• Managing the departmental budget.
• Updating files and records.
• Enforcing all cash-handling, checking, and credit procedures.
• In the gym the front desk reception role involves crafting the guest experience check-in, reservation training class.