Job Detail

Based in Bangkok office

✅ Ticket Sales & Reservations
- Provide accurate information on flight schedules, fares, travel policies, and promotions.
- Process ticket bookings, reissues, refunds, exchanges, and cancellations.
- Ensure all reservations comply with airline regulations and fare rules.

✅ Customer Service
- Handle customer inquiries professionally and efficiently.
- Resolve issues related to bookings, itinerary changes, and travel disruptions.
- Deliver a high level of customer satisfaction and maintain long-term relationships.

✅ Sales & Revenue Support
- Promote additional travel services such as upgrades, connection flights with other companies.
- Meet or exceed monthly sales targets and KPIs.
- Keep updated on industry trends, new routes, and promotional offers.

✅ Operations & Reporting
- Maintain accurate customer records and ticketing documentation.
- Coordinate with airlines, GDS providers, and internal departments.
- Prepare daily sales reports and ensure compliance with company policies.
- Follow all payment, invoice, and reconciliation procedures.

✳️ Commission: KPI and Target Commission and Bonuses
✳️ Gasoline Support: 5,000 THB (detailed report needed)