Job Detail

Main Duties & Responsibilities
 General
o Reads the logbook daily and take action accordingly.
o Provides information regarding the hotel’s facilities & services.
o Ensures to always be informed of VIP in-house and daily community events.
o Handles guest complaints in accordance with service recovery guidelines.
 Front Desk
o Assigns rooms and checks in/out guests in accordance with established standards.
o Checks guest history of all arrivals on shift and gets familiarized with the information.
o Greets and addresses guests by name.
o Thank every guest when they depart and ensure that all the bills are accurate.
o Handles the following situations in accordance with hotel policy:
 Early arrivals and late check outs
 Rebate and paid outs
 Refund
o Runs the night audit
o Post folios and relevant data in the system immediately and accurately.
 Communications
o Operates the Front Desk operation in Hotel Applications in accordance with the hotel’s high standards of guest courtesy and efficiency.
o Ensure all calls are answered courteously, efficiently and timely.
o Keeps a record of all emergency telephone numbers.
o Knows how to operate the hotel massage system.
o Uses the PMS for messages, locators and traces.
o Handles all operator-assisted calls in accordance with established standards.
o Knows role and action to take in case of emergency.