Job Detail

Education
• Bachelor’s degree in hospitality, tourism, or business management is often preferred.

Experience
• 2–4 years of experience in front desk, guest services, or hospitality operations.
• Prior supervisory or team leader experience in a hotel or customer service environment.
• Strong track record of handling guest complaints and resolving issues effectively.

Skills
• Excellent communication (verbal and written) and interpersonal skills.
• Leadership and team management abilities.
• Problem-solving and conflict resolution skills.
• Strong organizational and multitasking skills.
• Proficiency with hotel property management systems (PMS), reservations, and
Microsoft Office.
• Ability to train, coach, and motivate staff.

Knowledge
• Understanding of hotel operations, front office procedures, and guest service standards.
• Familiarity with safety, security, and compliance policies.
• Knowledge of local attractions and services to assist guests.

Personal Attributes
• Professional appearance and demeanor.
• Customer-focused mindset with a passion for hospitality.
• Flexibility to work shifts, weekends, and holidays.
• Ability to remain calm under pressure.