Job Detail

We are seeking a charismatic, service-driven Onboard Manager to lead guest experience on our luxury charter yacht. The trip will be mostly non private charter – guests book individual seats and may not know each other, so creating a warm, engaging atmosphere is key. As the face of our premium journey, you will manage every aspect of the guest experience from arrival at our departure point through to the end of the voyage. Some trips will be private charters for VVIPs.

Key Responsibilities:
• Greet guests at the checkpoint and ensure a smooth onboarding process
• Present the itinerary and set expectations clearly and enthusiastically
• Act as the primary guest relations contact onboard, ensuring all guests are comfortable and enjoying themselves
• Conduct daily crew briefings to align on passenger numbers, VIPs, and entertainment plans
• Oversee cleanliness of the yacht and ensure food and beverages (complimentary and à la carte) are prepared and served to high standards
• Monitor and ensure compliance to a checklist of service standards and select safety procedures
• Foster a lively onboard atmosphere, engaging guests, supporting entertainment, and encouraging social interaction
• Upsell premium food and beverage offerings to enhance revenue and guest satisfaction
• Collect guest feedback post-journey and work with the team to implement improvements
• Work with owner or owner representatives ( Bangkok office ) to improve customer journey by creating tailored experiences onboard relating to food, beverage, music to create product USP
Other responsibilities ( help )
• Help propose or discuss with local marketing team and Bangkok marketing team to build brand value
• Help collect and manage customer reviews. Will require monthly customer review discussion
• Help find promoters / influencers locally

Qualifications:
• Prior experience in luxury hospitality, guest relations, or cruise/yachting services is preferred
• Leadership and communication skills
• Service-oriented mindset with attention to detail
• Fluent or near fluent in English (additional languages are a plus)
• Youthful and energetic personality with a flair for engaging guests and creating memorable experiences