Job Detail

Key Responsibilities
1. Charter Operations Management
- Supervise daily yacht charter operations from pre-departure to post-trip procedures.
- Ensure yachts are fully prepared, clean, provisioned, and operational before each charter
Coordinate charter schedules, routes, and guest requirements with sales and reservations teams.
- Handle last-minute changes, weather contingencies, and operational adjustments.

2. Crew & Staff Coordination
- Supervise captains, deckhands, yacht butlers, hostesses, and temporary crew
Assign duties and shifts according to charter schedules.
- Monitor staff performance and service quality on board.
- Provide on-the-job coaching and ensure adherence to SOPs and service standards.

3. Guest Experience & Service Quality
- Ensure all charters meet company service standards and luxury hospitality expectations.
- Act as the main point of contact for VIP guests, partners, and agents during operations.
- Handle guest feedback, complaints, and service recovery professionally. Ensure safety briefings and service protocols are correctly delivered.

4. Safety, Compliance & Documentation
- Ensure compliance with maritime laws, marina regulations, and company safety standards.
- Check required permits, licenses, insurance documents, and park entry permissions.
- Monitor safety equipment readiness and emergency preparedness. Assist in incident reporting, investigations, and corrective actions.

5. Coordination with Suppliers & Marina
- Liaise with marinas, fuel suppliers, catering, provisioning, maintenance, and transport vendors
- Monitor service quality, delivery timelines, and cost control. Support procurement and inventory tracking for operational supplies.

6. Reporting & Administrative Support
- Prepare daily operational reports, charter logs, and incident reports
- Track operational costs, overtime, and consumables. Support management with operational data for planning and performance reviews.