Job Detail

Job description
The Central Reservation Officer is responsible for coordinating reservations across all properties under Sugar Marina Boutique Hotels. The role focuses on ensuring smooth communication between the central office and each hotel’s reservation team, responding to direct booking inquiries, and supporting the implementation of sales promotions and rate updates.

Key Responsibilities:
- Respond to direct booking inquiries via email, phone, and other communication channels
- Process and follow up on direct reservations, amendments, and cancellations
- Coordinate with reservation teams at each hotel to ensure all bookings are handled smoothly and accurately
- Communicate sales promotions, packages, and rate updates from the Sales team to each hotel’s reservation team
- Ensure reservation teams are updated on current promotions, policies, and booking conditions
- Support reservation-related matters across all properties within the group
- Work closely with Sales, Revenue, and E-Commerce teams to support booking conversion and room revenue
- Maintain clear and timely communication with internal teams to ensure smooth reservation operations

Qualifications:
- Bachelor’s degree in hospitality, Tourism, Business Administration, or related fields
- Fresh graduates are welcome to apply
- Experience in hotel reservations, front office, or customer service is an advantage
- Good communication and coordination skills
- Good command of Thai and English
- Detail-oriented and able to manage multiple tasks

Benefits:
- Salary + Service charge
- 6 days off per month (alternate weekends)
- Annual leave and public holidays
- Birthday leave
- Staff dormitory accommodation
- Meal allowance
- Group hotel benefits and staff room rates
- Training and career development opportunities
- Supportive and collaborative work environment