Job Detail

Key Responsibilities

1) Reservations & Guest Communication

- Manage all reservation enquiries across OTA platforms (e.g. Booking.com, Airbnb, Agoda) and direct channels Respond to all guest enquiries quickly, clearly, and professionally in English

- Convert enquiries into confirmed bookings through effective communication

- Handle modifications, cancellations, and special requests accurately

- Ensure all reservation data is correctly entered into the PMS

- Monitor upcoming arrivals and ensure pre-arrival communication is complete

2) Operational Coordination

- Liaise with housekeeping and maintenance teams to ensure unit readiness

- Flag issues early (maintenance, cleaning delays, guest complaints)

- Ensure guest check-ins and check-outs run smoothly

- Coordinate with ecosystem partners where required

3) Administration

- Act as the central point for property-level coordination

- Track maintenance schedules, supplier visits, and routine checks

- Maintain records of inventory, keys, access control, and building supplies

- Support invoice tracking and basic cost logging

- Ensure building standards are consistently maintained


Essential Requirements

- Experience in hospitality, hotels, or vacation rentals

- Strong written and spoken English (non-negotiable)

- Highly organised and detail-oriented

- Fast response time and ability to prioritise under pressure

- Comfortable using systems and learning new software

- Based in Phuket



Preferred Requirements

- Experience with PMS systems

- Familiarity with OTA platforms