Job Detail

“The Unwind Koh Yor Collection” is a new 57-room, 4-star boutique hotel located on Koh Yor, Songkhla, and scheduled to open in December 2026.
As part of the same hospitality group as Richmann Resort Hotel Hatyai, we are looking for passionate professionals to join our pre-opening team.

Job Responsibilities
1. Supervise the daily operations of the Front Office and ensure smooth guest service.
2. Support the Front Office Manager in leading and developing the Front Office team.
3. Oversee check-in, check-out, reservations, cashiering, and guest relations.
4. Handle guest requests, feedback, and complaints professionally.
5. Coordinate with Housekeeping and other departments to ensure efficient operations.
6. Monitor service standards, staff performance, and daily operational reports.
7. Train new team members and ensure compliance with hotel policies and SOPs.
8. Perform other duties as assigned.

Qualifications
1. Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
2. Minimum 2–3 years of Front Office experience, including at least 1 year in a supervisory role.
3. Strong leadership, communication, and problem-solving skills.
4. Experience with hotel PMS (Opera, Cloudbeds, Smile PMS, or similar).
5. Good command of English and Microsoft Office.
6. Service-minded, responsible, and able to work in a fast-paced environment.
7. Flexible to work shifts, weekends, and public holidays.