รายละเอียด

1. Use equipment only as intended.
2. Answer telephone within 3 rings, using correct salutations and telephone etiquette.
3. Be familiar with all hotel services/facilities to respond to guest inquiries accurately.
Promote positive guest relations.
4. Handle guest complaints following the instant pacification procedures and ensuring
guest satisfaction.
5. Maintain complete knowledge of and comply with all hotel/departmental policies and
procedures.
6. Supports the implementation of the hotel’s annual business plan. Generates and
reviews financial reports that are linked to the plan’s financial goals.
Supports the development of the annual operating budget for the hotel and provides
analytical support during budget reviews to identify cost saving and productivity
opportunities.
7. Shares forecast information with operations to enable team to react to changes in the
business. Assist the management in streamlining its visions and goals on a revolving
basis.
8. Maintains a strong accounting & operational control environment to safeguard assets,
improve operations and profitability and manage business risks. Ensures compliance
with standard and local operating procedures (SOPs and LSOPs). Assist General
Manager in the preparation and implementation of all policies and procedures and that
all transactions are subject to the approval process to ensure that such controls are
strictly adhered.
9. Advises the General Manger on existing and evolving operating/financial issues.
10. Communicates financial concepts in a clear and persuasive manner that is easy to
understand and drives desired behaviors.
11. Leverages technology and effectively uses information systems and tools to generate
financial reports and provide managers with analytical support to drive decision-making.
12. Oversees the acquisition and maintenance of property based systems.
13. Monitors systems to ensure accuracy of data (e.g., outlet menu prices) and support the
achievement of revenue goals.
14. Oversees internal, external and regulatory audit processes and ensures compliance
with Standard Operating Procedures (SOPs).
15. Effectively leverages centralized accounting processes and shared services. Review of
all current contracts and ensures that the selection process is in accordance with
established criteria.
16. Ensures tax rates used are current and proper amounts are collected and/or accrued.
Administers the payment of hotel taxes and liaises with the hotel’s consultant on issues
faced with the tax authorities.
17. Ensures hotel permits and licenses are current.
18. Reviews audit issues with the Accounting Team and makes corrections as necessary.
19. Assigns team members and other department managers clear accountability to
accomplish goals
20. Successful completion of the training/certification process