Job Detail

The Bellman & Driver is responsible for providing a warm, professional, and seamless arrival and departure experience for guests of Clinique La Prairie Phuket.

This role combines traditional bell service responsibilities with guest transportation duties, ensuring the safe and efficient handling of luggage, transportation, and guest requests while consistently delivering the highest standards of luxury hospitality.

The Bellman & Driver serves as one of the first and last points of contact for guests and is expected to represent Clinique La Prairie with professionalism, discretion, warmth, and attention to detail at all times.

Key Responsibilities
Guest Arrival & Departure
Warmly welcome and assist guests upon arrival and departure in accordance with Clinique La Prairie service standards.
Assist with the loading, unloading, transportation, and storage of guest luggage.
Escort guests to designated areas and provide appropriate assistance throughout the arrival and departure journey.
Coordinate closely with Front Office, Guest Relations, Reservations, and other departments to ensure smooth guest arrivals and departures.
Provide accurate information regarding the property, facilities, services, and transportation arrangements.
Transportation & Driving
Provide safe, comfortable, and professional transportation for guests, VIPs, and other authorized persons as assigned.
Perform airport transfers, local transfers, and other transportation services according to the daily schedule and operational requirements.
Ensure punctual pick-up and drop-off while maintaining flexibility according to guest needs and operational changes.
Drive Company vehicles safely and responsibly in compliance with Thai traffic laws and Company policies.
Select appropriate routes and monitor traffic conditions to ensure efficient transportation.
Assist guests with entering and exiting vehicles and handle their luggage with care.
Vehicle Care & Safety
Conduct daily vehicle inspections before operation, including fuel level, cleanliness, tires, lights, and general vehicle condition.
Ensure all assigned vehicles are clean, presentable, safe, and ready for guest transportation at all times.
Immediately report any vehicle damage, mechanical issues, accidents, or safety concerns to the supervisor.
Maintain accurate records related to vehicle usage, mileage, fuel, maintenance, and other required documentation.
Ensure that emergency and safety equipment is available and maintained in accordance with Company requirements.
Guest Service
Anticipate guest needs and respond promptly and professionally to requests.
Deliver personalized service while respecting guest privacy and confidentiality.
Assist with directions, transportation information, luggage arrangements, and other reasonable guest requests.
Handle guest belongings carefully and ensure appropriate luggage identification and storage procedures.
Maintain professional grooming, body language, communication, and service etiquette at all times.
Handle VIP and high-profile guests with the highest level of discretion and professionalism.
Operational Support
Maintain the cleanliness and organization of the entrance, luggage storage area, and other assigned Front Office areas.
Coordinate transportation schedules and guest movements with the Front Office team.
Support other Front Office and guest service activities when required by operational needs.
Report guest feedback, incidents, lost and found items, or unusual situations promptly to the supervisor.
Ensure effective communication and handover between shifts.
Perform other duties as assigned by the supervisor or management.
Qualifications
Previous experience as a Bellman, Driver, Concierge, Guest Service Agent, or in a similar role within a hotel or luxury hospitality environment is preferred.
Experience in a luxury hotel, resort, wellness, or high-end hospitality environment is an advantage.
Must possess a valid Thai Professional Driving Licence (Type 2) / Public Driving Licence, as required for the assigned vehicle.
Must have a good driving record with a strong understanding of road safety and traffic regulations.
Good knowledge of Phuket roads, Phuket International Airport, major tourist destinations, hotels, and key locations is an advantage.
Service-minded, polite, well-groomed, and professional.
Able to communicate effectively in Thai; basic to good English communication skills are preferred.
Strong interpersonal skills with a positive and guest-focused attitude.
Able to handle luggage and perform physical duties associated with the position.
Flexible to work shifts, weekends, public holidays, and varying schedules according to operational requirements.
High level of integrity, reliability, punctuality, and confidentiality.
Education
High School Certificate or equivalent.
Additional hospitality, customer service, defensive driving, first aid, or safety training is an advantage.