Job Detail

Join Our Team at Lost Horizon Resort
Lost Horizon Resort, the newest member of Our Jungle Group, opens at the end of this year with 20 private villas and a central clubhouse.

We are looking for a Front Office Manager who is ready to combine leadership with hands-on service in a small, close-knit team. This role is key to setting up and running our Front Office operations in a remote location.

What You’ll Do
• Support the team in setting up the Front Office operation, including systems, procedures, and service standards.
• Personally welcome guests and manage daily Front Office operations.
• Handle check-in/out, reservations, and billing with accuracy.
• Supervise and train a small Front Office team
• Work with Cloudbeds PMS (or similar)
• Coordinate with housekeeping, F&B, and tours for seamless service.
• Take ownership of guest relations, ensuring quick and professional problem-solving.
• Prepare daily reports and communicate closely with management.

What We’re Looking For
• 2–3 years of Front Office experience, including at least 1 year in a supervisory role.
• Hotel pre-opening expereince of advantage
• Strong English communication skills (spoken & written).
• Leadership, adaptability, and problem-solving skills.
• Knowledge of PMS systems (Cloudbeds or similar) and ability to set up FO processes.
• A guest-oriented mindset with a willingness to work hands-on.
• Resilience to live and work in a remote location.
• Hotel opening experience is an advantage.
• Thai National

Be part of a resort where teamwork, community, and unforgettable guest experiences come first.