Job Detail

Key Responsibilities
1. Guest Arrival & Departure

Warmly greet guests upon arrival at the property.

Assist with luggage handling, loading/unloading from vehicles, and delivering luggage to guest rooms.

Escort guests to their rooms and explain room features when required.

Handle guest luggage during check-out and arrange transportation assistance.

2. Guest Service & Assistance

Provide accurate information regarding hotel facilities, services, and local attractions.

Coordinate transportation services such as taxis, shuttle buses, or private transfers.

Assist guests with special requests or needs, ensuring prompt and courteous service.

Maintain awareness of VIP arrivals and provide personalized service.

3. Lobby & Entrance Area Management

Ensure the lobby, driveway, and entrance area remain clean, organized, and guest-ready.

Monitor guest flow to ensure smooth operations at the entrance and reception.

Support Front Office during peak periods.

4. Luggage & Storage Management

Tag, store, and retrieve luggage safely in the luggage room.

Maintain accurate records/logs of stored items.

Ensure proper security and handling of guest belongings.

5. Safety & Security

Monitor visitor access and assist with general safety awareness in the lobby.

Follow hotel security procedures when handling luggage and guest items.

Report suspicious activity, safety hazards, or maintenance issues immediately.

6. Coordination & Communication

Work closely with Front Office, Concierge, Housekeeping, and Security teams.

Communicate guest needs, requests, and concerns to the relevant departments promptly.