Job Detail

1. Professional Background & Education
• Education: Master’s or Bachelor’s degree in International Hospitality Management, MBA, or related fields.
• Experience: Minimum 10–15 years in hotel operations, with at least 5 years as a GM or Resident Manager in a 4-5 star environment. Multi-departmental experience is a must.
• Track Record: Proven success in pre-opening phases or managing large-scale renovations is often highly valued.
2. Strategic Financial Management
• Profitability & GOP: Responsible for the hotel’s Profit and Loss (P&L) statement. Maximizing Gross Operating Profit (GOP) and Return on Investment (ROI) for owners.
• Revenue Management: Collaborating with Revenue Managers to optimize pricing strategies, distribution channels, and inventory management.
• CAPEX & Budgeting: Overseeing Annual Operating Budgets and Capital Expenditure (CAPEX) planning.
3. Operational Excellence & Quality Control
• SOP Implementation: Ensuring all departments adhere to International Standard Operating Procedures (SOPs).
• Asset Management: Maintaining the physical property to the highest standards, including preventative maintenance and safety protocols.
• Guest Experience Management: Monitoring Guest Satisfaction Scores (GSS) and Net Promoter Scores (NPS). Taking direct action on high-level feedback.
4. Human Capital & Leadership
• Talent Development: Identifying and nurturing future leaders within the organization (Succession Planning).
• Corporate Culture: Building a positive work environment to reduce turnover and increase employee engagement.
• Labor Law Compliance: Deep understanding of local labor laws and industrial relations.
Key Personal Attributes High Emotional

Intelligence (EQ): Calm under fire.
1. Cultural Sensitivity: Ability to work with a diverse workforce and international guests.
2. Detail-Oriented: Perfectionist mindset regarding service and cleanliness.
3. Networking Skills: Strong connections with local authorities, travel agencies, and corporate clients.