รายละเอียด

• Directs the work assignments of the assigned area to Room Attendants and other nonsupervisory
personnel.
• Identifies training needs and ensures departmental training plans are successfully
implemented.
• Provides support to front line personnel, so they can deliver the highest level of
outstanding guest service possible.
• Assists in personnel matters such as evaluating and counseling.
• Ensure good interdepartmental communication, network and teamwork.
• Attend daily communication meetings and weekly Housekeeping meetings.
• Ensures that Housekeeping personnel are familiar with in-house facilities for the purpose
of assisting guests.
• Conducts regular meetings with staff within assigned area.
• Inspects all rooms of assigned area on a daily basis to ensure that all furnishings,
facilities and equipment are clean and in good repair as per DTB standard.
• The Supervisor is fully responsible for the cleanliness of each and every assigned guest
room and it’s reported status to the Front Office
• To ensure guest requests are met and company policies and standard procedures are
implemented and maintained.
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• To co-ordinate the spring cleaning / extra work schedule / maintenance requisitions of
rooms with the Assistant Housekeeper and ensures such schedules and requests are
followed.
• Maintains appropriate standards and discipline for dress, hygiene, uniform, appearance,
posture and conduct of Housekeeping personnel.
• Monitors and controls Housekeeping tasks, such as lost and found, key control, security
and emergency procedures that help maintain the health and security of personnel and
guests.
• Ensures that all necessary tools, supplies, and equipment are available and maintained
for daily operation.