รายละเอียด

Position Purpose

The Wellness Coordinator supports the Wellness Manager in organizing, implementing and coordinating wellness packages. This role involves handling administrative tasks, coordinating with concerned department, facilitating all wellness guest during stay regarding event and package to ensure that all wellness programs run smoothly and effectively to maximize customer satisfaction.

Essential Functions

1. Prepares quotation and email draft for Wellness Manager following details provided.

2. Create Excel file for pre-booked activities / services which is shared with all concerned departments.

3. Coordinates bookings of activities - if not done yet.

4. Sends email reminder to all concerned department 1day prior arrival of Wellness Package guest.

5. Prepare necessary information for the guest (welcome pack).

6. Introduces facilities to Wellness Guests.

7. Welcomes the Wellness Guests in the absence of Wellness Manager.

8. Welcomes the Wellness Guests in the absence of Wellness Manager.

9. Welcomes the Wellness Guests in the absence of Wellness Manager.

10. Prepares monthly report.

General

1. Contribute to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.

2. Perform additional duties as assigned by direct supervisor.

3. Make appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.

4. Be fully conversant with all health and safety, fire and emergency procedures.

5. Maintain a high standard of personal hygiene, dress, uniform, and body language.

6. Be polite and professional in any situation where the image or reputation of the hotel is represented.

7. Attend meetings and training as required by direct supervisor.

8. Ensure that all activities are carried out honestly, ethically, and within the parameters of local Law.

9. Interact with guests actively soliciting feedback.

10. Stay current with developments in the field of Front office and make appropriate suggestions and recommendations to supervisors.

11. Support the Corporate Social Responsibility program of the through the implementation of policies and programs that contribute to environment-friendly practices in the hotels and resorts.

Other

1. Listen to guest feedback, make the necessary action and report to the supervisor.

2. Focus on the departmental results.

3. Attend the training sessions as assigned.

4. Ensure the accuracy of administration and proper follow-up.


Note

Regular attendance in conformance with the standards, which may be established from time to time, is essential to successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with Outrigger rules and regulation for the safe and efficient operation of the hotel facilities. Employees who violate Hotel rules and regulations will be subjected to disciplinary action including termination of employment.

Qualification Standards


Education
An associate’s degree in business administration, office management or related field

Experience

Administrative Experience: Prior experience in an administrative or clerical role is often preferred.

Customer Service Experience: Experience in customer service can be beneficial for secretaries who interact with clients, visitors, or internal stakeholders.




Familiarity with Office Procedures: Understanding of standard office practices and procedures, such as scheduling, filing, and basic bookkeeping, is useful.

1-3 years’ experience in similar position is advantaged


Essential Job Skills

• Communication Skills: Excellent written and verbal communication skills for handling phone calls, emails, and written correspondence.

• Organizational Skills: Ability to manage multiple tasks, prioritize, and maintain organized records.


• Technical Proficiency: Proficiency with office software, such as Microsoft Office (Word, Excel, PowerPoint, Outlook) and other office management tools.

• Time Management: Strong time-management skills to handle multiple projects and deadlines effectively.

• Attention to Detail: Precision in document preparation, data entry, and record-keeping.


• Discretion and Confidentiality: Ability to handle sensitive information with discretion.

Desirable Job Skills
• Knowledge of local language, and any additional languages
• Detailed knowledge of computer systems
• Proven track record in hotel of similar standard in similar capacity

Physical Requirements
• In possession of all faculties
• Pleasant physical appearance
• Strong resistance