รายละเอียด

Job Summary

The Guest Service Agent is responsible for providing exceptional customer service to guests throughout their stay. This role involves handling guest check-ins and check-outs, responding to inquiries, resolving concerns, and ensuring a welcoming and seamless experience for all guests.

Key Responsibilities

-Greet and welcome guests in a friendly, professional manner upon arrival.

-Handle check-in and check-out procedures efficiently and accurately.

-Provide guests with information about the property, services, and local attractions.

-Respond promptly to guest requests, questions, and concerns.

-Reservations & Administrative Support

-Maintain accurate guest records and update information as required.

-Process payments, deposits, and issue invoices when necessary.

-Address guest complaints or issues in a timely and professional manner.

-Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.

-Follow up with guests to ensure their needs have been met.

-Ensure the reception area is clean, organized, and welcoming.

-Assist with concierge services such as transportation arrangements, tour bookings, and recommendations.

-Support other front office duties as assigned by management.

Qualifications

-Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field preferred.

-Previous experience in hospitality, hotel, or guest service roles is an advantage.

-Excellent communication and interpersonal skills.

-Strong customer service mindset and problem-solving abilities.

-Ability to work flexible hours, including weekends and holidays.

-Proficiency in English; additional languages are an advantage.

-Familiarity with hotel or property management systems is a plus.

Skills & Competencies

Professional appearance and positive attitude

Strong organizational and multitasking skills

Ability to remain calm under pressure

Attention to detail

Team-oriented approach