Job Detail

Job Purpose
To support the Executive Housekeeper in overseeing daily housekeeping operations, ensuring high standards of cleanliness, guest satisfaction, team performance, and operational efficiency.

Key Responsibilities
- Supervise daily housekeeping operations, including guest rooms/villas and public areas.
- Ensure cleanliness and presentation meet hotel and brand standards.
- Conduct room and public area inspections and follow up on maintenance issues.
- Assist with team scheduling, training, coaching, and performance management.
- Monitor linen, guest supplies, cleaning materials, and departmental inventory.
- Handle guest requests and concerns promptly and professionally.
- Coordinate with Front Office, Engineering, and other departments to ensure smooth operations.
- Support cost control, safety, hygiene, and sustainability standards.
- Take charge of the department in the absence of the Executive Housekeeper.

Qualifications
- Diploma or Bachelor’s degree in Hospitality or related field preferred.
- Minimum 3 years’ housekeeping experience, including supervisory experience.
- Luxury hotel or resort experience is an advantage.
- Strong leadership, communication, organization, and attention to detail.
- Good command of English and computer literacy.