Job Detail

Role Summary
The Operations Manager is responsible for overseeing the day-to-day performance of all villas, ensuring operational efficiency, high service standards, cost control, and team management.

Key Responsibilities
Oversee daily operations across all villas and departments

Ensure villas are maintained to high standards (maintenance, housekeeping, presentation)

Monitor guest satisfaction and resolve escalated issues

Manage and supervise villa teams (housekeeping, engineering, service staff)

Implement and improve SOPs across operations

Control budgets, expenses, and operational efficiency

Coordinate with sales/marketing on occupancy and readiness

Conduct regular villa inspections and quality audits

Manage suppliers and service contracts

Ensure compliance with local regulations, safety, and licensing

Requirements
5+ years in hospitality or property management

Strong leadership and team management skills

Experience managing multiple properties preferred

Strong problem-solving and decision-making ability

Fluent in English and Thai