รายละเอียด

PRIMARY RESPONSIBILITIES

• Establishes a high degree to excellence in the Housekeeping Department to all assigned areas of the Hotel.
• To be specifically concerned with Room Attendants, Floor Supervisors, Public Area Supervisors, Public Area Attendants and Linen Room.
• In the absence of the Executive Housekeeper, the Assistant Executive Housekeeper will operate the Housekeeping Department and all other areas of responsibility.
• Work closely with and maintain a high degree of excellence for the Service Department.
• Be specifically responsible for the standards of all Guest rooms, Suites, Corridors, back-of-the-house storage and linen rooms.
• Ensure Front-of-the-House public area standards are excellent at all times.
• Ensure all Supervisors continually inspect assigned areas and have turned in inspections.
• Ensure effective and complete training is in use and all associates are well trained.
• Ensure proper key controls are in effect.
• Take accurate linen inventories per SOP.
• Take accurate Guest supply inventory every period.
• Review operating statements and critique unusual surpluses and shortages.
• Audit and approve schedules, wage projections, wage recaps and payroll.
• Review out-of-order rooms daily.
• Provide up-to-date job descriptions for all supervisors and associates.
• Give immediate response to all Guest problems and correspondence.
• Ensure Lost & Found articles are stored properly and logs are maintained.
• Any and all assignments by the Executive Housekeeper must be followed through.
• To ensure effective communications through attending meeting and imparting information at regularly held staff meetings with assistant housekeepers.