The Lunar Patong

โรงแรม, ที่พัก

THE LUNAR PATONG is the flash designed hotel with a sparkling new 125 units, consisting of 80 Deluxe Rooms, 34 Deluxe Pool View Rooms, 6 Lunar Deluxe Pool Access Rooms, 5 Lunar One Bedroom Suites.

Placed in the edge of the distinguished Andaman Sea, Patong Beach with the minutes’ walking distance and the hotel is just short distance away from the Bangla Road’s bustling nightlife, Junceylon shopping store, entertainment center and the distinguished Patong Beach.

This hotel design is inspired by a location which is perfect for singles, couples and family holiday escapes by merging of the blending of Thai courtesy and hospitality, comfort and modern contemporary style including an array of facilities such as restaurants, outdoor swimming pool, high-speed wireless Internet access, bars and more. Some elite rooms have stunning sea view overlooking panoramic scenery of Patong Beach.

ตำแหน่ง : Assistant Guest Relations Manager

รายละเอียด
1) Receive policies and directives from management and assist in planning daily Guest Relations operations.

2) Assist in supervising Guest Relations operations to ensure smooth, efficient, and professional service.

3) Support departmental strategies and ensure daily operations align with established KPIs and service standards.

4) Welcome and assist VIP guests, repeat guests, long-staying guests, and special-occasion guests throughout their stay.

5) Build positive relationships with guests, anticipate their needs, and provide personalized service to enhance guest satisfaction.

6) Handle guest complaints professionally and effectively while protecting the hotel’s interests. Identify preventive measures and update complaint details in the Message Box.

7) Follow up on guest requests, complaints, and service recovery actions to ensure timely and satisfactory resolution.

8) Coordinate with Front Office and other departments to resolve guest concerns and deliver a seamless guest experience.

9) Promote hotel facilities, non-room revenue opportunities, loyalty programs, and guest engagement initiatives.

10) Compile guest complaints, feedback, issues, and suggestions and report them to management for service improvement.

11) Review Guest Relations reports and relevant operational data to ensure accuracy, completeness, and effective follow-up.

12) Assist in supervising employee performance, grooming, conduct, and compliance with hotel policies and service standards.

13) Coach and develop employees through regular training based on established SOPs and service standards.

14) Assist in arranging VIP amenities, special requests, room inspections, and personalized guest experiences.

15) Maintain accurate guest profiles, preferences, and important information to support personalized service during future stays.

16) Support hotel operations during emergencies, unusual incidents, and high-occupancy periods as assigned by management.

17) Perform other duties as assigned by management.

***Thai nationals only.***
แผนก:
Front Office
จำนวน:
1 อัตรา
ระดับการศึกษา:
ปริญญาตรี ขึ้นไป
เวลาทำงาน:
งานประจำ
เงินเดือน:
ตามตกลง
ผู้ติดต่อ:
ฝ่ายบุคคล
อีเมล์:
เบอร์ติดต่อ:
076380500
ลงประกาศเมื่อ:
03 ก.ย. 69

สวัสดิการ

1. Service Charge guarantee
2. Public Holiday 15 Days
3. Uniform
4. Annual Vacation by levels
5. Staff Meal
6. Social security
7. 6 Days off per month
8. Birthday Leave
9. Birthday Party and Birthday Gifts

วิธีการสมัคร

โทร. 082-7739145 ฝ่ายบุคคล
หรือส่ง CV มาที่ [email protected]

ติดต่อเรา

Google Map

https://maps.app.goo.gl/9TJE9amv4pmL85go6

The Lunar Patong

31/1 ถนนราษฎร์อุทิศ 200 ปี ตำบลป่าตอง อำเภอกะทู้ จังหวัดภูเก็ต 83150

ติดต่อ: ฝ่ายบุคคล

Tel: 076380500

Tel: 082-7739145 ฝ่ายบุคคล

Email: [email protected]

ป้ายตำแหน่งงาน : ทั้งหมด