Laguna Phuket Hotel Group

Assistant Manager – Estate Management:

Key Responsibilities:

1. Administrative Support:
• Assist in maintaining accurate records, including maintenance schedules.
• Handle incoming inquiries via phone, email, or in person and provide appropriate
assistance or escalate issues as necessary.
• Prepare and distribute correspondence, notices, and reports as directed by the estate
manager.

2. Property Maintenance Coordination:
• Coordinate routine maintenance tasks such as landscaping, cleaning, and repairs to ensure
the property is well-maintained and attractive.
• Schedule and oversee maintenance and repair work conducted by external contractors or
internal maintenance staff.
• Conduct regular inspections of the estate to identify maintenance needs and address any
issues promptly.

3. Tenant Relations:
• Serve as a point of contact for tenants regarding inquiries, complaints, or requests for
maintenance assistance.
• Address tenant concerns promptly and professionally, striving to ensure high levels of
tenant satisfaction.

4. Financial Management:
• Assist in collecting common area/electricity and water payments, issuing invoices, if any.
• Monitor tenant accounts receivable and follow up on late payments or outstanding
balances as needed.
• Assist with budget preparation and financial reporting as required.

5. General Assistance:
• Provide general administrative and operational support to the estate manager.
• Assist with other tasks as assigned.


6. Qualifications:
• High school diploma or equivalent; additional education or training in property
management, real estate, or related field preferred.
• Prior experience in property management, real estate, or a related administrative role is
advantageous.
• Strong organizational skills with the ability to prioritize tasks and manage time effectively.
• Excellent communication and interpersonal skills, with the ability to interact professionally
with tenants, vendors, and team members.
• Proficiency in MS Office Suite (Word, Excel, Outlook) and property management software is
desirable.
• Ability to work independently with minimal supervision and collaborate effectively within a
team environment.

Email: