รายละเอียด

Reception/Front Office Staff
Our Jungle Resorts - Khao Sok, Thailand

Our Jungle Resorts in Khao Sok is looking for an experienced Sales & Marketing Coordinator. Our Jungle
Resorts maintain 42 bungalows and treehouses across two properties - Our Jungle House and Our
Jungle Camp Eco-Resort. For over 35 years, we have been a leading example of nature tourism and
sustainable practice.
The candidate needs to be able to work effectively in a mixed team, responsible for providing a welcoming and
efficient experience for guests as you are the frontline representative of the resorts. In this role, effective
communication, excellent customer service, attention to detail, and strong organisational skills are a must to create a
positive first impression and ensure a smooth guest experience.
REQUIRED SKILLS AND COMPETENCIES
● Knowledge of the Reception procedure, hotel and guest room facilities/services.
● Quick thinking and the ability to resolve issues or challenges promptly. Resourcefulness in finding
solutions to meet guest needs.
● Customer service skills and attitudes are at the heart to ensure the ability to interact with customers in a
friendly and helpful manner. Ability to build rapport and establish good relationships with guests.
● Communicates effectively and concisely with customers, team members and local operators & guides.
● Efficient multitasking to handle check-ins, check-outs, reservations, and phone inquiries simultaneously.
● Displays cultural awareness and sensitivity, especially in diverse or international hotel settings.
● Fluent in written and spoken English. Able to speak Thai will be advantageous.
JOB RESPONSIBILITIES
Guest Check-In and Check-out:
● Welcome guests upon arrival and assist with the check-in process. Verify guest information, including
identification and reservation details. Provide room keys and explain hotel information accurately and
enthusiastically.
● Process check-out procedures, including settling bills and ensuring accurate payment. Address any
additional guest requests or concerns during check-out.
Customer Service:
● Provide information about hotel services, facilities, and local attractions. Handle guest inquiries,
requests, and complaints in a professional and courteous manner.
● Answer incoming calls, redirect calls to appropriate departments, and take messages. Provide
information and assistance over the phone.
Payment Processing:
● Collect and process payments for room charges, deposits, and additional services. Handle cash, credit
card transactions, and maintain accurate financial records.
Front Desk Operations:
● Maintain a clean and organized front desk area. Keep track of room availability and update information
in the hotel's computer system.
Communication:
● Communicate effectively with other departments to coordinate guest services. Relay important
information to guests, such as event schedules or changes.
Security Awareness:
● Monitor and ensure the security of guest information and valuables. Report any suspicious activities or
security concerns to appropriate personnel.
Problem-Solving:
● Address and resolve guest’s issues or concerns promptly and effectively. Collaborate with other staff
members to find solutions to challenges.
Attractive salaries and monthly bonus after probationary period. Interested candidates may send your resume
together with an introduction email to [email protected]
Only shortlisted candidates will be contacted.

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