รายละเอียด

Reservation Coordinator
Our Jungle Resorts - Khao Sok, Thailand

Our Jungle Resorts in Khao Sok is looking for an experienced Sales & Marketing Coordinator. Our Jungle
Resorts maintain 42 bungalows and treehouses across two properties - Our Jungle House and Our
Jungle Camp Eco-Resort. For over 35 years, we have been a leading example of nature tourism and
sustainable practice.
The Thai or Foreign candidate needs to be able to work effectively in a mixed team, ensuring that
reservations are fulfilled in a timely manner while meeting all deadlines. You will work closely with our
GM, and operations teams to ensure that all details of the reservation are accurate and that our clients’
needs are being exceeded. In this role, excellent customer service, attention to detail, and strong
organisational skills are a must.
Our Jungle Resorts will provide an appealing compensation package, inclusive of performance-based
bonuses, and food & accommodation while working onsite.
Required Skills and Competencies
● Knowledge of the Reservation Procedure, hotel and guest room facilities/services and ensures
reservations teams are equally knowledgeable.
● Customer service skills and attitudes are at the heart to ensure the ability to interact with
customers in a friendly and helpful manner.
● Communicates effectively and concisely with customers, team members and other managers.
● Experience related to tourism including some supervisory experience; or any equivalent
combination of training and experience.
● Fluent in written and spoken English, the ability to speak Thai will be advantageous.
Job Responsibilities
● Manage the reservations team and booking process for direct and B2B booking channels to
ensure smooth operations.
● Keep on topof changes in rates, promotions, and policies in order to provide accurate information
to guests.
● Facilitate an excellent guest experience, by providing individual and personal service towards
guests requirements during the full length of the reservations process.
● Process payments and handle financial transactions related to reservations.
● Handle guest complaints or concerns in a professional and courteous manner, escalating to
management as necessary.
● Follow up tentative bookings and update reservation status. Reviews no-show and cancelled
reservations and processes charges according to the hotel's policy.
● Responsible for assigning the reservations teamwork schedule and assist with training new
reservation agents as needed
● General operations support as needed (guest relations, problem solving, etc.)
Compensation depends on experience. Interested candidates may send their resume together with an
introductory email to [email protected]. Only shortlisted candidates will be contacted.

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