รายละเอียด

Position Overview:
- We are seeking an experienced, English-fluent, dynamic Luxury Villa Manager to oversee the operation and management of our award-winning luxury beachfront villa.
- The ideal candidate will be a hospitality professional with a strong background in luxury accommodations, exceptional communication skills, and a proven track record in leadership, guest relations, operations management, and team development.
- This role offers the opportunity to curate unforgettable experiences for our discerning international clientele while leading all aspects of villa operations, staff management, vendor coordination, financial administration, and guest services.
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Key Responsibilities:

Guest Experience & Client Relations
- Manage the complete guest journey from pre-arrival planning through departure.
- Build and maintain strong relationships with guests, ensuring expectations are consistently met and exceeded.
- Coordinate guest preferences, transportation, dining experiences, activities, wellness services, celebrations, and special requests.
- Ensure exceptional guest satisfaction and proactively address any concerns or service recovery situations.

Villa Operations Management
- Supervise and manage all aspects of villa operations, ensuring the highest standards of luxury hospitality.
- Develop, implement, and maintain Standard Operating Procedures (SOPs).
- Conduct regular inspections of villas, facilities, equipment, and grounds.
- Ensure the property consistently meets company standards and guest expectations.

Staff Leadership & Human Resources
- Lead, train, schedule, motivate, and evaluate villa staff.
- Foster a culture of professionalism, accountability, and service excellence.
- Participate in recruitment, onboarding, performance management, and staff development.
- Resolve staff-related issues professionally and proactively.

Vendor & Partner Management
- Manage relationships with suppliers, contractors, service providers, travel partners, and local businesses.
- Coordinate external services including chefs, transportation providers, wellness practitioners, activity operators, and maintenance vendors.
- Ensure all third-party services meet company quality standards.
- Concierge & Experience Management
- Oversee all concierge services and guest activities.
- Anticipate guest needs and proactively arrange memorable experiences.
- Assist in developing new guest programs, experiences, and service offerings.

Financial & Administrative Management
- Manage villa expenses, guest accounts, petty cash, purchasing, and operational budgets.
- Maintain accurate financial records and operational reports.
- Monitor inventory levels, villa supplies, guest amenities, and procurement activities.
- Support ownership with budgeting and operational planning.

Property Maintenance & Quality Control
- Coordinate preventive maintenance and repairs.
- Ensure villa presentation, cleanliness, and functionality remain at luxury hospitality standards.
- Monitor safety, security, and compliance procedures.

Communication & Problem Solving
- Serve as the primary point of contact between guests, staff, vendors, and ownership.
- Maintain clear, professional, and timely communication at all times.
- Resolve guest, operational, and staff-related challenges efficiently and effectively.
Sales & Business Development Support
- Support villa marketing, promotional, and business development activities.
- Assist with property inspections, agent visits, partnerships, and guest referral opportunities.
- Identify opportunities to improve guest experiences and increase revenue.

Qualifications:
- Minimum 2–3 years of management experience in luxury villas, boutique hotels, luxury resorts, private estates, or hospitality operations.
- Demonstrated leadership and team management experience.
- Professional references required.
- Advanced English speaking and writing skills.
- Chinese or Russian language skills are advantageous but not required.
- Experience working with international guests and multicultural teams.
- Strong organizational, communication, and interpersonal skills.
- Proven problem-solving ability and attention to detail.
- High standards of honesty, integrity, professionalism, and accountability.
- Strong financial administration and AP/AR accounting knowledge.
- Proficiency with hospitality software, Microsoft Office, and Google Workspace.
- Hospitality, tourism, business, or management qualifications are preferred.
- Flexibility to work weekends and public holidays as required.

Location Requirement
- The villa is located at Natai Beach, approximately 30 minutes north of Phuket International Airport.
- Applicants must currently reside in Phuket, Phang Nga, or be willing to relocate.
Compensation & Benefits
• Highly competitive salary package.
• Performance-based bonus opportunities.
• Service charge benefits.
• Supportive and professional working environment.

Important:
• This position is open to Thai Nationals only.
• Applicants must currently reside in Thailand or be willing to relocate to Phuket.
• Only shortlisted candidates will be contacted for an interview.

If you are interested in this opportunity and meet the qualifications outlined above, please submit the following documents:
• Cover Letter
• Current CV/Resume (PDF format)
Applications should be emailed to:
[email protected]