รายละเอียด

1.เพศหญิง/ชาย อายุ 35 - 45 ปี
2.วุฒิป.ตรี โรงแรม หรือสาขาที่เกี่ยวข้อง
3.ประสบการณ์ทำงาน 3-5 ปี พูด อ่าน เขียนภาษาอังกฤษได้ดี
4.หากใช้โปรแกรม Cloudbeds ได้พิจารณาเป็นพิเศษ
5.เป็นคนขยัน ซื่อสัตย์ ใจเย็น และมีความเป็นผู้นำ
6.เซอร์วิสชาร์จ 15,000 – 30,000
7.ฟรีอาหาร 2 มื้อ/วัน, ยูนิฟอร์ม และประกันอุบัติเหตุกลุ่ม

รายละเอียดงาน
HOTEL MANAGER
A Hotel Manager is an experienced professional responsible for overseeing the daily operations of a hotel, ensuring efficient management, and providing strategic direction. They are in charge of supervising staff, managing budgets, implementing marketing strategies, and maintaining compliance with laws and guidelines.
CORE WORK ACTIVITIES
Maintaining Guest Services and Front Desk Goals
· Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
· Develops specific goals and plans to prioritize, organize, and accomplish your work.
· Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
· Supervises staffing levels to ensure that guest service, operational needs and financial are met.
· Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
· Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Supporting Management of Front Desk Team
· Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
· Encourages and building mutual trust, respect, and cooperation among team members.
· Serving as a role model to demonstrate appropriate behaviors.
· Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
· Establishes and maintains open, collaborative relationships with employees and ensures do the same within the team.
· Supervises all areas of the Front Office in the absence of the Front Office
Ensuring Exceptional Customer Service
· Provides services that are above and beyond for customer satisfaction and retention.
· Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
· Responds to and handles guest problems and complaints.
· Sets a positive example for guest relations.
· Empowers employees to provide excellent customer service.
· Observes service behaviors of employees and provides feedback to individuals.
· Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
· Ensures employees understand customer service expectations and parameters
· Interacts with guests to obtain feedback on product quality and service levels.
· Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Managing Projects and Policies
· Implements the customer recognition/service program, communicating and ensuring the process.
· Trains staff and monitors adherence to all credit policies and procedures to reduce bad and rebates.
· Supervises same day selling procedures to maximize room revenue and control property occupancy.
· Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
· Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Budgeting /Expenses
Manage budgets/expenses, analyze and interpret financial information and monitor sales and profit
Achieves annual budgeted sales and maximum profitability.
Actively manages the financial statement, reviews and critiques performance in a timely fashion.
Closely monitors solicitation and booking activity through the sales activity reporting process and periodical spot checks.
Marketing
Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
Supporting Human Resource Activities
· Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
· Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
· Brings issues concerning employee satisfaction to the attention of Human Resources.
· Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
· Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
· Participates in employee progressive discipline procedures.
Additional Responsibilities
· Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
· Analyzes information and evaluating results to choose the best solution and solve problems.
· Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
· Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
Requirements and skills
Understanding of all hotel management best practices and relevant laws and guidelines
Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
Excellent customer service skills as well as a business mindset
Demonstrable aptitude in decision-making and problem-solving
Reliable with an ability to multi-task and work well under pressure
Outstanding leadership skills and a great attention to detail