รายละเอียด

Key Responsibilities:

Villa Relationship Management: Develop and maintain strong relationships with villa owners, managers, and property partners. Act as a trusted advisor, ensuring their needs are met and they receive optimal support for success on the platform.

Onboarding & Support: Guide new villa partners through the onboarding process, offering product training and resources to ensure seamless integration into the platform.

Account Growth & Retention: Identify opportunities for upselling, cross-selling, and increasing bookings for villa partners. Ensure long-term retention by providing ongoing support and promoting growth.

Performance Monitoring: Regularly monitor villa account performance, analyze key metrics, and provide actionable insights to optimize listings, visibility, and bookings.

Marketing Collaboration: Work closely with the marketing team to create and execute campaigns that promote villa properties, increase visibility, and attract guests. Ensure that villa listings are accurately represented and optimized for search and bookings.

Content and Branding Support: Assist villa partners with enhancing their listings by providing guidance on content optimization, photos, and promotional offers to improve booking potential.

Issue Resolution: Address and resolve any concerns or issues villa partners may have in a timely and professional manner, ensuring high levels of customer satisfaction.

Reporting: Prepare regular reports on villa partner performance, showcasing key metrics, trends, and opportunities for optimization. Provide clients with updates on marketing efforts and results.

Collaboration with Internal Teams: Work cross-functionally with sales, product, and marketing teams to relay feedback, discuss new opportunities, and contribute to product improvements.

Industry Knowledge: Stay up-to-date with the latest travel, villa, and hospitality trends to provide clients with the most relevant recommendations and insights.


Qualifications:

Education: Bachelor’s degree in business, hospitality, marketing, or a related field.

Experience: Minimum of 2-3 years of experience in account management, customer success, or a similar role, preferably within the travel, villa, or hospitality industry.

- Monthly Incentive (Potential 10-15 k or more in commission)