รายละเอียด

Position: Guest Relations Manager (Open for Expat)
Salary: THB 70,000 – THB 80,000 per month

Key Responsibilities:

- Oversee guest arrival and departure procedures, villa allocations, and billing accuracy.
- Maintain a visible presence in guest areas, offering support to the team and engaging meaningfully with guests.
- Monitor and analyze guest feedback from various channels, implementing service improvements as appropriate.
- Ensure that all team members comply with grooming standards, guest service protocols, and operational procedures.
- Maintain comprehensive and accurate records in accordance with internal policies and quality standards.

Required Qualifications and Experience:

- Bachelor’s degree in Hospitality Management or a related field.
- A minimum of 5 years’ experience in Guest Relations and/or Front Office roles, with at least 2 years in a managerial or supervisory capacity within a luxury resort or five-star hotel environment.
- Demonstrated ability to lead, coach, and inspire a diverse team.
- Strong problem-solving and decision-making skills, especially under pressure.
- Proven track record of enhancing guest satisfaction and operational performance.
- Proficient in the use of property management systems (e.g., Opera or similar platforms).

Skills and Competencies:

- Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues alike.
- Strong organizational and multitasking abilities in a high-paced environment.
- High attention to detail and commitment to service excellence.
- Strong sense of discretion, professionalism, and emotional intelligence.

Language Requirements:

- Fluency in spoken and written English is required.
- Proficiency in additional languages will be an advantage.

Benefits:

- Service charge
- Vacation days, birthday leave, and maternity leave
- Free accommodation
- Free meals (3 meals a day, including days off)
- 5-day workweek
- Free uniform and laundry service
- Monthly staff buffet with grilled pork
- 7 free nights per year at our resorts, for you and your friends, partner, or family
- Employee activities: Yoga, Pilates, movie nights, karaoke, fitness, volleyball court, table tennis, staff bar, staff café, and on-site shop
- Free access to washing machines and dryers
- Travel allowance for trips home
- Medical benefits