รายละเอียด

- 2 years experience in field
- Have Service Mind
- Fluent in English

Summary:
A Guest Relations Officer is responsible for ensuring guest satisfaction by providing high-quality service, addressing complaints, and enhancing the overall guest experience in hospitality settings.

Key Responsibilities
• Guest Interaction: Welcome guests upon arrival, assist with check-ins and check-outs, training class and provide information about Gym amenities and services.
• Customer Service: Address guest inquiries, complaints, and requests promptly and professionally to ensure a positive experience.
• Problem Resolution: Handle guest complaints and issues effectively, providing appropriate solutions to enhance guest satisfaction.
• Communication: Maintain open communication with guests and staff, ensuring that all guest needs are met and any special requests are communicated to relevant departments.
• Promote Services: Inform guests about available services, promotions, and local attractions to enhance their stay and encourage repeat visits.
• Handle group inquiries and provide accurate information on special group offers.
• Act as the primary point of contact for group organizers before arrival and throughout their stay
• Assist with arranging custom schedules, private sessions, or special training requirements for groups in coordination with coaches and management.
• Handle group inquiries and provide accurate information on special group offers.
• Act as the primary point of contact for group organizers before arrival and throughout their stay
• Assist with arranging custom schedules, private sessions, or special training requirements for groups in coordination with coaches and management.