รายละเอียด

Reservation Officer
Position Overview: The Reservation Officer is responsible for managing room bookings and ensuring a smooth reservation process for guests. This role involves handling inquiries, processing bookings, and maintaining accurate records to optimize occupancy and revenue.

Key Responsibilities:
- Handle incoming reservation requests via phone, email, and online platforms.
- Process and confirm bookings, ensuring all guest information is accurately recorded.
- Provide information on room availability, rates, and hotel services.
- Assist guests with modifications or cancellations of existing reservations.
- Collaborate with the Front Desk and other departments to ensure seamless guest experiences.
- Maintain up-to-date knowledge of hotel promotions, packages, and special events.
- Monitor and analyze booking patterns to identify trends and optimize occupancy.
- Prepare reports related to reservations and occupancy rates.

Qualifications:
- Previous experience in a reservation or customer service role, preferably in the hospitality industry.
- Strong communication and interpersonal skills.
- Proficiency in using reservation and property management systems (PMS).
- Excellent organizational skills and attention to detail.
- Ability to work well under pressure and manage multiple tasks.

Night GSA 1 person
Qualifications :
• Minimum 1 years of relevant experience in a similar capacity.
• Strong leadership, interpersonal, and training skills.
• Excellent communication and customer service abilities.
• Results-driven and service-oriented with attention to detail.
• Ability to multitask and perform well under pressure.

Guest Experiences Agent / Guest Service Agent
Job Qualification:
• Demonstrating Reservations, Reception, Concierge, and Royal Service standards of Service & Operational Procedures in all interactions and comply with all brand, hotel and departmental policies and procedures
• Must comply with most current Accor, Fairmont, LQA, and Forbes standards
• Have a complete working knowledge of all applicable systems, machines, and devices.
• Adhere to and promote the Company's Health & Safety policies to ensure a safe work environment and be knowledgeable about all safety & emergency procedures.
• Be able to handle promptly and effectively any queries arising from guests including in-room dining order taking. Following up with guests as needed within 20 minutes.
• Make and/or modify any hotel, restaurant, tour, and transportation reservations. Enter into respective computer software.
• Maintain, monitor, and ensure all requests are logged and responded to in the "Royal Service Manager" system among other systems
• Maintain knowledge of hotel amenities and services, hotel features, hours of operation, and hotel layout including room types, rates and descriptions.
• Maintain knowledge with the hotels rooming procedure and assist as needed, ensuring all guests are escorted to their room/suite/Fairmont Gold lounge and full hotel tour is conducted
• Provide information about hotel services/Promote internal outlets (Restaurants, etc.), provide accurate knowledge of local area and attractions.
• Maintain reservation files, for reservation changes, cancellations, billing, upgrading, etc for all guests
• Prepare arrival and amenity reports. Research database for upcoming arrivals, check preferences, comments and stays for each repeat guest.
• Check and audit daily arrivals (possible duplicate reservations) - daily arrivals report to make sure billing is set up accurately, to set up FPC routing and to input special request codes
• Organize package elements based on arrivals
• Maintain knowledge of current hotel selling strategies, room promotions and packages.
• Upsell reservations at all points of the reservations and check in process.
• Monitor online check-in and pre-checked-in requests. Coordinate room readiness with Housekeeping, pre-register guests and prepare room keys for guests' arrival.
• Process check-in of all hotel and group guests according to established procedures and standards.
• Communicate services and amenities included in packages to guests on packages
• Complete check-out for all hotel and group guests according to established procedures and standards.

Guest Experiences Agent
Qualification:
- Thai Nationality
- Age between 22 - 30
- Minimum Bachelor degree / Master degree is preferred.
- Opera experience
- Fluent command of English is preferred.
- Positive personality and attitude.
- Hard worker and good team player.
- Dynamic, energetic and self-motivated professional.
- Service-oriented with good attention to details.
- Good computer knowledge.

Bell Man
Job Qualification :
- Strong problem-solving skills.
- Previous experience in a customer service or hospitality role preferred.
- Excellent communication and interpersonal skills.
- Ability to follow instructions and procedures.
- Positive attitude and strong work ethic.
- Commitment to providing exceptional customer service.