รายละเอียด

Position Purpose

• To provide high-level administrative, operational, and secretarial coordination to the Director of Food & Beverage Assistant F&B Manager, safeguarding the efficient and smooth running of the Food & Beverage Division.
• To strictly maintain brand quality metrics, resort guidelines, and local statutory regulations concerning health, safety, and operational compliance.

Key Responsibilities

1. Office & Administrative Operations
• Manage, structure, and maintain the comprehensive filing systems and records of the F&B division, ensuring absolute document security and traceability.
• Handle incoming calls, resolve general property and employee inquiries professionally, or route detailed messages to the appropriate stakeholder.
• Draft executive correspondence, compile reports, and systematically organize agendas, while accurately taking minutes and business dictation for management meetings.
• Maintain and coordinate online entries and periodic updates to the department’s Standard Operating Procedures (SOPs) and operational guidelines.

2. Collateral & Commercial Coordination
• Supervise, type, and manage the structural formatting and printing of all restaurant set menus, promotional flyers, and special seasonal event materials before routing them to the respective Outlet Managers.
• Foster a professional, cooperative rapport with external stakeholders, including travel agencies, commercial tour operators, and lifestyle vendors.
• Process and cross-reference general logistical documents to ensure seamless coordination across multiple venues (Fresca Kitchens & Deli, STAY Green Café, Banquets).

3. Departmental Coordination & Integrity
• Maintain an advanced operational understanding of the resort's cross-functional departments to drive seamless lateral service.
• Serve as an accessible administrative anchor for F&B employees, ensuring internal inquiries are resolved in coordination with Human Resources.
• Preserve absolute confidentiality regarding all management, fiscal data, corporate memos, and team records.