รายละเอียด

- Check in and check out guests, verify reservations, assign rooms, issue room keys, and process payments (cash, credit cards, and room charges).
- Answer guest calls, record requests, and coordinate follow-up actions promptly.
- Provide accurate information about hotel facilities, room features, services, and local attractions.
- Promote the hotel's loyalty program, enroll new members, and recognize returning loyal guests.
- Handle guest complaints professionally, investigate issues, and ensure satisfactory resolution.
- Deliver excellent customer service through effective communication, active listening, and a courteous, professional attitude.
- Maintain composure and efficiency while working in a fast-paced environment.