รายละเอียด

POSITION PURPOSE:
To drive and achieve the resort’s organizational goals by strategically designing, developing, and executing property-wide learning and development initiatives. This role ensures that all hosts across all business units receive comprehensive training to execute their daily responsibilities competently, uphold the resort's 5-star lifestyle service standards, and successfully advance within their professional career paths.

KEY RESPONSIBILITIES:

1. Learning, Development, & Training Execution
• Annual Strategy & Planning: Responsible for preparing, communicating, and implementing the Annual Hotel Training Plan in alignment with budget parameters and business objectives.
• Program Development: Outline clear training program frameworks, define learning objectives, and establish property-wide schedules across core competencies.
• Training Delivery: Lead, schedule, and conduct engaging training modules and workshops for all levels of associates, from operational staff to management.
• Departmental Collaboration: Partner closely with Department Heads (HODs) to supervise the preparation, follow-up, and execution of localized monthly training plans.

2. Talent Onboarding & Probation Management
• Host Induction: Execute the resort's mandatory day-1 mini-orientations and comprehensive 1-day General Orientation programs, ensuring all new hosts seamlessly integrate into the corporate culture.
• Probation Monitoring: Actively track the progress of newly hired hosts during their initial 119-day probation period; verify they receive sufficient technical training to pass probation and coordinate timely corrective adjustments where necessary.
• Performance Reviews: Assist in administering continuous feedback loops, professional development coaching, and formal performance review procedures.

3. Talent Acquisition & Trainee Lifecycle Management
• Academic Partnerships: Oversee the full recruitment lifecycle of student trainees and management trainees, establishing strong networks with hospitality institutes.
• Trainee Supervision: Coordinate, support, mentor, and monitor student trainees throughout their internship timeline, guiding their transition into permanent career paths.

4. HR Administration & Compliance
• Database Administration: Supervise the security and maintenance of the HR database system. Ensure that incoming new hire parameters are logged accurately and cross-checked routinely.
• Legal Compliance: Secure, update, and maintain all hardcopy and digital personnel files and training history records in strict accordance with Thai labor laws, legal mandates, and company protocols.
• Departmental Reporting: Document, analyze, and present comprehensive training metrics, headcount summaries, and operational program results to senior leadership on a monthly cycle.
• Internal Communications: Oversee the upkeep and systematic updating of all host notice boards, ensuring company announcements and regulatory compliance guidelines are distributed clearly.
• Budgetary Control: Help prepare, manage, and continuously monitor the annual training department budget, tracking variances and safeguarding hotel training facilities, equipment, and assets.

5. Employee Engagement & Corporate Culture
• Social & Sporting Activities: Strategically plan, coordinate, and execute hotel social events, team-building sports activities, and host welfare initiatives to build camaraderie.
• Corporate Social Responsibility (CSR): Organize and manage the resort's scheduled CSR calendar to support environmental sustainability and local community welfare.
• Team Leadership: Supervise, mentor, coach, counsel, and apply necessary disciplinary actions for subordinate human resources and training team members.

QUALIFICATION REQUIREMENTS:

• Education: Bachelor’s Degree in HR, Hospitality, Business Administration, or related disciplines. Professional L&D/HR training credentials are a plus.
• Experience: 3+ years of progressive HR & Training experience, ideally with assistant manager or supervisory exposure in luxury hospitality (4/5-star properties, wellness, or sports resorts).
• Language: Native-level proficiency in the local language and an excellent command of professional English (written and verbal).
• Training Delivery: Proficient in public speaking, presenting training modules, and managing interactive crowd workshops.
• Systems Proficiency: Tech-savvy with strong hands-on experience in HRIS databases, presentation formatting, and creative layout tools (Eagle, Canva, PowerPoint).
• Operational Synergy: Deep understanding of how internal resort operations connect across Front Office, F&B, and Wellness teams.
• Workflow Management: Exceptional organizational skills with a knack for handling multiple administrative deadlines and scheduling parameters simultaneously.
• Soft Skills: High EQ, approachability, and the ability to foster strong cross-departmental relationships.