รายละเอียด

Key Responsibilities
- Manage the daily operations of the Villas Team under the Front Office Department to ensure exceptional guest experiences.
Lead, coach, and develop the Villas team to maintain luxury service standards and operational excellence.
- Ensure seamless villa arrivals, departures, in-villa services, and personalized guest experiences.
Handle guest feedback, resolve service issues promptly, and drive guest satisfaction.
- Coordinate closely with Housekeeping, Engineering, Food & Beverage, Spa, and other departments to ensure smooth operations.
Monitor staffing, productivity, and operational efficiency while maintaining service quality.
- Ensure compliance with Minor Hotels standards, company policies, and safety procedures.

Qualifications
- Bachelor's degree in Hospitality Management or a related field.
- Minimum 3–5 years of leadership experience in Front Office, Villa Operations, or Rooms Division within a luxury hotel or resort.
- Strong leadership, communication, and problem-solving skills.
- Excellent English communication skills; additional languages are an advantage.
- Proficient in Opera PMS/Opera Cloud and Microsoft Office.
- Service-oriented with excellent organizational and decision-making abilities.